We reserve the right for delivery delays, price changes, typographical errors, errors in pictures and errors in prices.
RevolutionRace AB, Swedish company no. 556938-2913, Sandwalls plats 13, 503 35 Borås, Sweden ("RevolutionRace") is the company that offers the website www.revolutionrace.com. With the words "we, our and us" in these terms and conditions, RevolutionRace is referred. If you want to contact us, we advise you to contact our customer service on +46 10 155 63 30 or via email email@example.com.
To order articles on our website you must be at least 18 years old or have permission from a guardian when ordering.
We reserve the right to change the terms and conditions below. Any changes take effect 30 days after the changed conditions have been published on the website.
Shipping to the United States is free of charge.
Delivery time to the United States is 4-6 working days. Learn more about delivery time to different states here.
If your order amount exceeds 800 USD there may be additional customs fees. RevolutionRace is not responsible and will not pay for any additional fees due to customs.
You can choose to pay with Visa or MasterCard via Klarna. Learn more about our payment methods here.
RETURNS / BUY-BACKS
All returns are free of charge when using the prepaid return label. Please fill out the return form correctly. All return packages must be submitted to a UPS agent. When you file the return package save the receipt with the return shipment number.
We guarantee that we have the best prices on RevolutionRace products. If you find our products at a lower price elsewhere we will deduct the price difference if you can show us a valid receipt.
It is 100% safe to shop with us.
CUSTOMER SATISFACTION GUARANTEE
We want you to be 100% satisfied with your purchase, therefor we offer satisfaction guarantee. If you’re not happy with your purchase you can return your items to us within 30 days and get your money back. The items has to be clean, unused and all the tags must remain on the garments. Otherwise the right to exchange/buy-back is not valid.
The first exchange is free of charge when you use the enclosed return label. For further exchanges there will be a 6 USD shipping fee. The return package has to be submitted to a UPS agent. If the chosen item is out of stock it will be handled as a return. Check that the item you want to switch to is in stock and please indicate 3 exchange options. All exchanges must be submitted within 30 days after you received your goods. Delayed returns will be charged with a handling cost of 27 USD.
RETURNS / WITHDRAWALS
You have the right to regret your order without giving any reason. We apply a 30-day return policy, which will apply from the day you receive your order. If you wish to use your right of withdrawal, please send a clear message about your decision to cancel your order to us, see contact details above. You must state your name, address, phone number, e-mail address, order number and other information that may be relevant to us when handling your return. You can also file a complaint to the federal trade commission (www.ftc.gov). In order for you to use your right of withdrawal on time, it is enough to send a message telling us that you intend to use the right of withdrawal before the expiry of the withdrawal period.
Returns are free of charge if you use the prepaid return label. Please fill out the return form correctly. Tick return on the return form and stick the prepaid return label properly on the package. The package must not be mailed directly in a mailbox, it must be submitted to a UPS agent. Save your return shipping receipt including shipment number from your agent when submitting the return package.
You must return the item to us without unnecessary delay and no later than 14 days after the date you notified us of your decision to withdraw your order. The withdrawal is deemed to have been used if you return the item before this fourteen-day period have expired. Delayed returns will be charged with a handling cost of 27 USD. The terms that must be fulfilled for a return to be approved and free of charge are as follows: Revolutionrace receives the item in it’s original condition, the item is unused and all labels remain.
If you choose to use your right of withdrawal we will refund the amount of the products, including the cost of standard shipping if there is no unnecessary delay, within 10 days from the date of notification of your decision to withdraw your order. However, we are entitled to wait to refund you until we have received the items from you or until you have submitted proof that you have returned the items, whichever occurs first. Please note that we will not be responsible for the return fee if you do not use the prepaid return label.
We will use the same reimbursement payment method that you used for the initial purchase, unless you explicitly agree on anything else with us. In any case, the refund will not cost you anything.
To the extent that the product is reduced in value and such depreciation is due to the fact that you as a customer have handled the product to a greater extent than was necessary to determine the product's characteristics and function, we will deduct the corresponding depreciation. If the terms are not met by the customer and the return is classed as not approved we will charge you 20 USD.
You have the right to file a complaint if there is something wrong with your purchased product. If you have a defective product please contact our customer service at +46 10 155 63 30 or by e-mail firstname.lastname@example.org. Please note that you must leave a message to us describing the fault on the product "within a reasonable time” after you discover it. If you leave your complaint within two months of discovering the fault, you have done so within a reasonable time. If you do not file a complaint within three years from receiving the goods, your right has been lost.
In case of an approved claim, we will pay for the return shipping as long as you use the prepaid return label. As mentioned above, as a customer, you are responsible for returned goods so pack the items well. We do not accept return shipments sent cash on delivery.
If approved, we will compensate you in accordance with applicable laws and current recommendations.
Information before submitting a claim: All claims must be clean when they are submitted.
Examples of approved claims:
- Seam missing / pocket is sewn incorrectly
- Zipper does not work
Examples of "faults" that most likely won’t be approved:
- Thermal underwear in wool or polyester burl, both wool and polyester burl naturally. Burled thermal underwear in wool or polyester is not a valid reason for complaint.
- Wear and tear, all garments are worn out if used frequently. Contact customer support if you are unsure.
- Garments with camouflage print fades in laundry. All prints fade a bit in laundry, this is inevitable on our quick-drying poly / cotton material.
If you regret your purchase you must collect the package from your UPS agent and send it back. If the package is not collected, it will automatically be registered as a non-collected package and we will charge you for a handling cost of 20 USD.
CAMPAIGNS - TERMS & CONDITIONS
Regular delivery time can not be guaranteed during campaign periods. Campaign prices only apply to campaign products in stock. Campaign offers and discounted products can not be combined with discount codes. Exchanges of campaign products only applies to products in the same price range or lower. If you want to exchange to a product in a higher price range, you must first return the campaign product and then place a new order for the desired product. RevolutionRace can not increase the total amount on invoices.
What are cookies?
Cookies are small text files which are saved on your computer and store certain settings and other data for communicating with our website via your web browser.
Which cookies do we use?
If you do not want cookies to be used, you can turn them off in your web browser’s security settings. The exact method varies depending on which web browser you use. However, this will limit the functionality of the website.
PERSONAL DATA PROCESSING
Revolutionrace AB, Swedish org. no. 5569382913 (hereinafter “we”), is responsible for the processing of the personal data which you provide us with, such as your name, address, personal identity number, mobile and home phone numbers and e-mail address. We will process your personal data in order to be able to manage you purchases and your account with us (My account). We will also process your personal data for marketing purposes, such as electronic communication services, and in order to develop our products and services. Your personal data may also be shared with and processed by our partners for the aforementioned purposes.
By purchasing a product or products from our range and/or registering an account with us, you consent to such processing of your personal data as described above. You can fully or partially withdraw your consent by contacting us in writing at the address provided below.
Providing personal data is voluntary. However, when you buy products via our website we need certain personal data about you. We process your personal data in order to fulfill our obligations to you as a customer and to provide you with information about our company, our products and our special offers. You decide whether you want to provide us with any data, but some data is necessary if you are to be able to buy or receive information about our products from our website. The data will only be processed by us within the company and will not be disclosed to third parties without your consent, unless otherwise stated above.
Under personal data legislation you are entitled at no cost and once per calendar year to after submitting a signed written application to us receive information about which of your personal data we process and how we process it. You are also entitled to request corrections regarding any of your personal data that we process. Please contact us in writing if you would like to make such a request. Our postal address can be found on our website.
When using certain payment options, our partners who provide this service will request and process personal data about you in order to make this payment option available. Our partners process your personal data in accordance with their terms and conditions and we cannot be held liable for how our partners process your personal data.
By using our website to register your account and purchase our products you consent to us processing your personal data in the manner described above.
We are not responsible for non-compliance with certain obligations in accordance with our terms and conditions if our non-compliance is due to circumstances beyond our control and if such circumstances prevent or makes the execution unreasonably burdensome. Examples of such circumstances are war, blockades, fire, natural disasters and sabotage.
COMPANY REGISTRATION NUMBER
5569382913 (Swedish company registration number)