Frequently Asked Questions
Which countries do you ship to?
Answer: We ship to the United States, Norway and all EU countries.
How do I exchange a garment?
Answer: Exchanges are free! (First change is free, for the second change there is a shipping fee of 6 USD.)
1. Clearly fill in what you want to exchange to on the return form. Please indicate three options on exchange goods you can approve.
2. Attach the prepaid return label on the package.
3. Submit the return package to your delivery agent.
It is the customer's responsibility that the package arrives to us in good condition, so pack well. If the item you want to switch to is out of stock, we handle the exchange as a return.
How do I return an item?
Answer: Follow the steps below.
1. Check "Refund" on the return form and put it in the return package.
2. Attach the prepaid return label on the return package firmly.
3. Submit the return package to the same delivery agent as it says on the return label.
We apply a 30-day cancellation right. For late returns we charge 27 USD. Read more in Terms and Conditions.
How are you going to refund me if I want to return something?
Answer: We will refund you to the same account used for payment within 10 days. Read more in Terms and Conditions.
What is your return policy?
Answer: Within 30 days you can exchange or return items for free as long as the labels and hang tags remain attached, and the items are clean & unused.
How do I claim my money back on defective goods?
Answer: It helps if you can take a picture of the garment and tell us what happened, then we can quickly deal with your claim. Please contact our customer service.
What payment options do you have?
Answer: We are offering debit and credit card payments via our partner Klarna.
What will happen if I bought two items and return one?
Answer: Klarna will send an updated invoice by e-mail when we have approved your return. You will be refunded as soon as we have handled your return.
If I purchased an item and then change my mind, how do I get my money back?
Answer: Klarna will refund your money to the account you used when you paid. You will receive an email from Klarna.
Where do I enter voucher codes and discounts?
Answer: Click/Tap on "Do you have a discount code?" in step 1 in the checkout, be sure to write the discount code exactly as it says.
Is it safe to shop with credit cards at RevolutionRace?
Answer: Yes it is safe, we use Klarna's payment solution and encrypts all information and ensures customer safety.
I have just placed an order, where do I see if my order is received?
Answer: You find information in your order confirmation e-mail. You can see your order if you log in to your account.
Who delivers my package?
Answer: We ship all items with UPS, DHL, Postnord or Bring. In the U.S. it will be delivered to a UPS agent near you or directly to your address.
How long is the delivery time?
Answer: To the United States the delivery time is 4-6 work days. During campaigns and busy holidays it may take a little longer.
Do you have any stores or retailers?
Answer: No, we only sell online.
Where do I go if I wonder about size of any garment?
Are all your customer reviews authentic?
Answer: Yes, all of our customer reviews are of real customers who purchased the product.
What's a Verified Customer?
Answer: A verified customer is a customer who bought the item in our web shop, only verified customers can review a product they bought.
If you have any questions, please contact our customer service. They will respond as soon as possible.
We answer all emails within 24 hours during weekdays.