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How do I return an item?

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1. Fill out the return form that was enclosed with your order. Don’t forget to fill out the reason why you want to return the product, using one of the codes on the form.

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2. Place the product that you want to return in a bag together with the form, and place the pre-paid return label and the commercial invoice onto the package. If you’re using the bag that the products came in, place the return label over the original shipping label.

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3. Hand over the package to your UPS driver or at a UPS drop-off point.

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4. Your refund will be issued automatically once your return has been approved, typically within five business days.

We only approve returns of clothes that come back to us in their original condition. If you’ve used, washed, or removed the tags from the clothes we won’t be able to resell them to another outdoor adventurer and can’t approve your return. In our terms and conditions, you can read more about our terms related to returns and the right to withdraw. If the terms are not met by the customer when returning goods, we have, in addition to reducing the refund in correspondence to the degree of the reduction in the value of the returned item, the right to charge the customer an unauthorized return fee of $18.

You must use our pre-paid return label to get free shipping. If you’ve lost your return form, commercial invoice or label, please contact our customer service team.

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