1. Fill out the return form that was enclosed with your order. Don’t forget to fill out the reason why you want to return the product, using one of the codes on the form.
2. Place the product that you want to return in a bag together with the form and place the pre-paid return label on the package. If you’re using the bag that the products came in, place the return label over the original shipping label.
3. Hand in the package to the carrier that is noted on the return label and make sure to hang on to the receipt, so that you can track your shipment. Note: It is not necessarily the same carrier for the return as for the delivery so please check what carrier the return label is for.
4. Your refund will be issued automatically once your return has been approved, typically within five business days.
We only approve returns of clothes that come back to us in their original condition. If you’ve used, washed or removed the tags from the clothes we won’t be able to resell them to another outdoor adventurer and can’t approve your return. Unfortunately, we have to charge a fee of $18 for unapproved returns to cover our losses. You must use our pre-paid return label to get free shipping. If you’ve lost your return form or label, please contact our customer service team.