Why are so many of your products sold out right now?
The Covid-19 pandemic has hit many suppliers hard and we're currently experiencing some production and shipping delays. No worries, though - we're refilling our warehouse as fast as we possibly can! Sign up for our newsletter to be the first to know when a product is back in stock.
What actions has RevolutionRace taken in response to the Covid-19 pandemic?
Rest assured that we follow the guidelines of the World Health Organization and local authorities to keep our employees, customers and partners safe. Our logistics partner has implemented new and more frequent cleaning routines, with extra care taken to sanitize exposed areas. No drivers are allowed inside buildings; instead deliveries are left outside and signed for digitally. In countries where digital signing is not an option, drivers wear protective clothing when delivering the goods.
Will my package arrive on time despite the pandemic?
The spread of the corona virus is causing disruptions in global supply chains but we’re able to deliver packages to customers in all our markets. In some cases, delivery could take 1-2 days longer than normal.
How is my order sent?
Larger packages are trackable. You'll find a tracking link in the delivery confirmation, which you can use to track your delivery. Smaller packages are not trackable and will be sent directly to your mailbox. If the package is too large you'll receive a note with information about where you can pick up your package.
What is the delivery time?
The delivery time is normally 4-6 weekdays. During campaigns the delivery time might be delayed due to increased workload. We're working as fast as we can to dispatch your package as soon as possible.
I've received a delivery confirmation but my package has not been dispatched.
It can take up to 48 hours for the tracking link to update.
Can I exchange or return a product?
Yes, you can exchange or return the product once (1) free of charge up to 90 days after the purchase. Please note that you can only exchange ONCE to another size, not to another model.
How do I claim my money back on defective goods?
Please send customer service a picture of the faulty garment together with an explanation on what is wrong. That way we can handle your claim faster.
What payment options do you offer?
You can find our payment options here.
Where do I enter my discount code?
In the first step in the checkout.
Do you have any stores or retailers in the United States?
No, we only sell online.
Will there be any additional costs such as custom fees?
As long as your order value is below 800 USD, there will not be any additional costs. If your order value exceeds 800 USD there might be additional costs such as customs duties as part of the customs clearance. You as the customer are responsible for all such fees and duties.
Do the product prices include VAT?
Since sales from Sweden to the US are classified as exports in relation to taxation, no VAT is charged. Therefore, all of the prices quoted on the website exclude VAT.