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Scandinavian design & quality

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FAQ - Frequently asked questions

Here you’ll find the answers you seek. Still searching? 👀 Don’t hesitate to contact us using the form below!

Here you’ll find the answers you seek. Still searching? 👀 Don't hesitate to contact us using the form below!

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Returns & exchanges

How do I make a return?

You can easily return your product by using the pre-paid return label enclosed in the package.
Read more on how to make a return and what terms apply regarding returns

How long does it take for a return or an exchange to be handled?

Provided that the return or exchange is approved, you’ll normally receive a refund or your desired exchange within 14 days, calculated from the day you sent back your product.

What do I do if I don't have a return label or return form?

Have you lost your return label? Contact our customer service, and we’ll help you!

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Delivery

Do I have to pay custom fees and taxes?

VAT & custom fees are not included in the price, and depend on the country of destination. All orders are shipped from Sweden.

US: Keep your order below $800, and you typically don’t need to pay any additional VAT or customs fees. However, in the unlikely event that you do get slapped with a fee, we won’t pick up the tab.

Canada: All orders shipped to Canada with a value above 20 CAD are subjected to duties and taxes, which are to be paid by the customer upon arrival of the parcel at the destination. How big these added fees are depend on the shipping country (we ship from Sweden), the type of goods ordered, as well as on the province the order is being shipped to. The fees are calculated after the parcel has been handed over to the carrier in Canada for customs clearance. The customer will then receive an e-mail notification with a link to proceed with the payment.

You can use the following tool to estimate the duty fees and VAT for Canada:
https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

South Korea or Japan: Please contact your local customs service for more information.

How can I trace my package?

A link for tracing your order can be found in the delivery confirmation, either by e-mail or text message. You can also find a link for tracing your package on My pages. Psst! It may take up to two days for the tracing to be updated by the carrier once the package has been sent from our warehouse!

How long is the delivery time?

4-7 business days

The delivery time above is shown as business days, i.e., weekends and holidays are excluded. The delivery time is calculated from that of the order being packed and ready to leave our warehouse. At the checkout, you’ll find more precise delivery times by looking at each delivery method’s shipping time in the description. Have a look and choose the method that fits you the best!

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Ordering

Is it possible to buy RevolutionRace clothing from a physical store?

No, we sell exclusively via our online store. We don't have any physical stores, and we don't sell through other retailers. By skipping intermediary companies like these, we can get new products out to the market much faster and at an even better price.

Is it possible to pre-order products that aren't in stock?

No, but we do offer a "notify me"-function on the product page! Simply add your email address and which size you are interested in, and we'll let you know as soon as it's back in stock!

What happens after I've finalized an order?

After a successfully finalized order, we always send out an order confirmation e-mail. If you can’t see it in your inbox or the spam mail within three hours of placing your order, feel free to contact our customer service, and we’ll help you! As soon as your order has left our warehouse, you’ll receive a delivery confirmation e-mail.

You can also see and follow your order on My pages. Via your personal account, you can easily track your order and see your previous order history.

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Payment

Do I have to pay custom fees and taxes?

Where do I find my invoice, with value-added-tax (VAT) specified?

You can download your invoice, including all necessary payment information, via My pages!

Which payment methods do you offer?

We offer several different methods of payment, read more on our payment methods and find the method that fits you the best! Please note that 3DS is mandatory for all card payments.

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Discounts

How do I use a discount code?

You submit your discount code at the checkout, and the discount will be applied automatically once you click "Apply". Please note that you can’t combine several discount codes, price reductions, or deals unless otherwise stated.

What happens to my discount if I make an exchange?

The discount on your original order remains unchanged. We only approve exchanges made to the same product in a different color or size at the same price.

Can discounts and deals be applied after an order has been placed?

No, unfortunately not. Price reductions are always time-limited, and the current price shown in the webshop is the price that applies to your order. Check out our current discounts! Psst! Sign up for our newsletter to stay updated on upcoming deals and special offers!

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Product & material

Do your pants come in different lengths?

Yes, our bestselling collections, RVRC GP and Nordwand, have a version of pants that come in a 2 inches shorter leg length - our short pants!

Shop all pants
Shop all short pants

How come there’s a difference between the fit of my pants, even though it’s the same model and size?

Our pants are made to take the shape of the individual wearing them, and the more you wear them, the better the fit will adjust to your body. Because of this, wearing a new pair versus an older pair of pants can be experienced very differently.

Different color baths and coating applications can make the material feel different even though the composition is the same, which can also affect the fit of the pants.

In our assortment, we have many recurring products, and we make updates along the way to improve them. We may therefore have updated the fit or adjusted a measurement between two seasons.

Beyond everything mentioned above, we work within a tolerance range, to determine if a product meets a specified standard. This means that the measurement of a pair of pants at the bottom of the range, as well as a pair of pants at the top of the range, may differ in look and feel, sometimes to the extent of being noticeable.

What does Rescue refer to?

The Rescue series is optimized to withstand extreme conditions in alpine environments. Many of the garments in the Rescue series have extra reinforcements, and all Rescue garments have an integrated RECCO® reflector. It’s used to make it easier for mountain rescuers to find you if you come across an avalanche, injure yourself in the forest, or get lost in the mountains.

The rescue personnel uses a RECCO® detector to scan search areas. When the radar signal from the detector hits a reflector, the signal bounces back and indicates where the missing person is. Pretty cool, right? Like, who doesn’t want an integrated RECCO® reflector in their garment? Thought so! Check out the Rescue series.

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We love hearing from you guys! Feel free to contact us by filling out the form on this page, or by sending us an email directly at support@revolutionrace.com.

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