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Returns
You can easily return your product via our digital return checkout. The prepaid return label is enclosed in your package. Read more on how to make a return and what terms apply regarding returns
Provided that the return is approved, we will normally process a refund within 14 days, calculated from the day you sent back your product.
We offer a 30-day return policy, calculated from the day you receive your order. Read more on how you return, or make a product claim.
We currently do not offer direct exchanges. The fastest and easiest way to exchange a product is to return the item and place a new order. This allows you to choose the color, size, or even a different product you prefer.
Read more on how to make an return and what terms apply to returns.
If you want to make a product claim, you’ll first need to take a photo of the part of the product that you believe to be defective and contact our customer service. If your claim is approved, return your product along with the return form.
Read more on how to make a product claim and what terms apply regarding product claims
Items in each individual delivery have to be returned in separate return packages. If you have received a split order - in other words, if an order has been divided into two deliveries - these also need to be returned separately.
If you have applied for an exchange through our digital return checkout, there will be no adjustment to your payment. If you chose to pay by invoice, or have already paid for your order, that is the payment that applies.
If you have made a new purchase online, a new payment and invoice will apply.
Returning goods is free of charge as long as you use the enclosed return label and leave the package to the carrier mentioned on that return label.
Read more on how you return or make a product claim.
RevolutionRace won’t cover the costs for return payments made out of your own pocket. Have you lost your return label? Contact our customer service!
You have 14 days to withdraw your purchase from the day you receive your order. Read more about how to withdraw your purchase.
Delivery
VAT & customs fees are not included in the price (all prices are shown in US dollars) and may depend on the country of destination. Orders are shipped from one of our international warehouses.
United States
Sales tax may apply depending on your state. Applicable sales tax is shown at checkout.We handle all customs duties and import taxes for US orders. You will not be charged any additional customs fees or import taxes upon delivery.
Australia
Keep your order below AUD 1000 (approx. USD 615) to avoid additional VAT or customs fees. Orders above this amount may be subject to import charges, which are the customer’s responsibility.
New Zealand
Keep your order below NZD 1000 (approx. USD 555) to avoid additional VAT or customs fees. Orders above this amount may be subject to import charges, which are the customer’s responsibility.
South Korea, Japan & South Africa
Please contact your local customs authority for more information.
A link for tracing your order can be found in the delivery confirmation, either by e-mail or text message. You can also find a link for tracing your package on My pages. Psst! It may take up to two days for the tracing to be updated by the carrier once the package has been sent from our warehouse!
4-7 business days
The delivery time above is shown as business days, i.e., weekends and holidays are excluded. The delivery time is calculated from that of the order being packed and ready to leave our warehouse. At the checkout, you’ll find more precise delivery times by looking at each delivery method’s shipping time in the description. Have a look and choose the method that fits you the best!
Depending on your location shipping costs may apply, and will be calculated at the checkout.
If you discover that your product has been damaged during shipping, please take distinct photos of the damages and send them to our customer service within two days of receiving the package, and we’ll help you from there!
If you do not collect your package on time, it will be returned to us, in which case we'll need to charge a handling fee. To avoid being charged a handling fee, we recommend you collect your package, even though you wish to return it later. You can easily return the package with the help of the documents enclosed in the package once you’ve picked it up.
You can see the different delivery options available to you at the checkout when you’re ready to finalize your purchase. If you only see one delivery option at the checkout, it means that only this particular parcel service is available in the area where you live. Psst... did you know that we always offer free shipping over €200 and free returns for 30 days?
No, unfortunately we don't.
We currently ship to Europe, the US, Canada, South Korea, Japan, South Africa, New Zealand & Australia.
Unfortunately, you can't change the delivery address or the chosen delivery method once the order has been placed.
Ordering
Our products are primarily sold online, where you can find our full range. However, if you happen to be near Stockholm (Sweden), you are more than welcome to visit our outlet store in Barkarby or our Brand Store on Kungsgatan in central Stockholm.
No, but we do offer a "notify me"-function on the product page! Simply add your email address and which size you are interested in, and we'll let you know as soon as it's back in stock!
After a successfully finalized order, we always send out an order confirmation e-mail. If you can’t see it in your inbox or the spam mail within three hours of placing your order, feel free to contact our customer service, and we’ll help you! As soon as your order has left our warehouse, you’ll receive a delivery confirmation e-mail.
You can also see and follow your order on My pages. Via your personal account, you can easily track your order and see your previous order history.
Yes, you can! Read more on how to buy a gift card.
Anyone over the age of 18 can shop at RevolutionRace.
Unfortunately, you can't make any changes to your order, like changing the chosen size or delivery address, once it's been finalized. Once the order is locked in our system, you must wait for it to arrive, return it, and place a new order.
Unfortunately, you can’t cancel your order once it's been finalized. If you change your mind, you may return the goods to us.
No, we only sell to individuals at the moment, and therefore don’t offer business purchases. If you need proof of payment concerning your purchase, head over to My pages.
This most commonly happens when an item sells out before your order is processed. If you have already made a payment, any reserved amount will be released back to your account within 2–5 business days, depending on your bank. We’re truly sorry about this, and we hope you can find something else in our webshop that might suit your needs!
Payment
VAT & customs fees are not included in the price (all prices are shown in US dollars) and may depend on the country of destination. Orders are shipped from one of our international warehouses.
United States
Sales tax may apply depending on your state. Applicable sales tax is shown at checkout. We handle all customs duties and import taxes for US orders. You will not be charged any additional customs fees or import taxes upon delivery.
Australia
Keep your order below AUD 1000 (approx. USD 615) to avoid additional VAT or customs fees. Orders above this amount may be subject to import charges, which are the customer’s responsibility.
New Zealand
Keep your order below NZD 1000 (approx. USD 555) to avoid additional VAT or customs fees. Orders above this amount may be subject to import charges, which are the customer’s responsibility.
South Korea, Japan & South Africa
Please contact your local customs authority for more information.
You can download your invoice, including all necessary payment information, via My pages!
We offer several different methods of payment, read more on our payment methods and find the method that fits you the best! Please note that 3DS is mandatory for all card payments.
No, unfortunately you can't change payment method after placing your order.
Discounts
You submit your discount code at the checkout, and the discount will be applied automatically once you click "Apply". Please note that you can’t combine several discount codes, price reductions, or deals unless otherwise stated.
The discount on your original order remains unchanged. We only approve exchanges made to the same product in a different color or size at the same price.
No, unfortunately not. Price reductions are always time-limited, and the current price shown in the webshop is the price that applies to your order. Check out our current discounts! Psst! Sign up for our newsletter to stay updated on upcoming deals and special offers!
A welcome email with your discount code will be sent to your email address once you have registered. If you cannot find the email, it may have ended up in the spam inbox. Can’t find it there either? Contact us, and we’ll help you!
Reduced prices and discounts are always highlighted in red, both at the checkout as well as in the order confirmation email.
When returning a product that is part of a set price, you will need to pay the difference since the discount only is applicable to the entire set. If you would return the entire set you will receive a full refund.
Product & material
Our pants are made to take the shape of the individual wearing them, and the more you wear them, the better the fit will adjust to your body. Because of this, wearing a new pair versus an older pair of pants can be experienced very differently.
Different color baths and coating applications can make the material feel different even though the composition is the same, which can also affect the fit of the pants.
In our assortment, we have many recurring products, and we make updates along the way to improve them. We may therefore have updated the fit or adjusted a measurement between two seasons.
Beyond everything mentioned above, we work within a tolerance range, to determine if a product meets a specified standard. This means that the measurement of a pair of pants at the bottom of the range, as well as a pair of pants at the top of the range, may differ in look and feel, sometimes to the extent of being noticeable.
The Rescue series is optimized to withstand extreme conditions in alpine environments. Many of the garments in the Rescue series have extra reinforcements, and all Rescue garments have an integrated RECCO® reflector. It’s used to make it easier for mountain rescuers to find you if you come across an avalanche, injure yourself in the forest, or get lost in the mountains.
The rescue personnel uses a RECCO® detector to scan search areas. When the radar signal from the detector hits a reflector, the signal bounces back and indicates where the missing person is. Pretty cool, right? Like, who doesn’t want an integrated RECCO® reflector in their garment? Thought so!
Hypershell® is RevolutionRace's own brand, a collective term for all materials that we have developed ourselves. What then distinguishes the materials is the concept that comes afterwards. We have different concepts on different materials that all receive unique properties.
- Hypershell® Denim: Cotton-free, durable fabric.
- Hypershell® SS: Water-repellent softshell.
- Hypershell® Pro Stetch: A durable, super stetchy fabric.
Hypershell® membrane
Hypershell® membranes are available in three different levels: Core, Performance and Pro. We have equipped each RevolutionRace garment with a premium Hypershell® membrane to suit the garment's intended use, optimized for different activities and weather.
- Hypershell® Core 5 000 - 10 000 mm
- Hypershell® Performance 10 000 - 15 000 mm
- Hypershell® Pro 15 000 - 30 000 mm
N.B. To consider a garment fully waterproof, it should have a waterproof membrane, fully taped seams, and water-resistant zippers. Learn more about waterproof clothing in our guide.
To figure out what size you need, we suggest you have a look at our size recommendations and customer reviews on the product page of the garment you are interested in. Many of our amazing customers share their experiences regarding both size and fit in their reviews. Another tip is to filter the reviews based on the sizes you are interested in! And lastly, you can find more information on sizes and how to measure yourself correctly in our size guide.
Contact us
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Other ways to get in touch
We love hearing from you guys! Feel free to contact us by filling out the form on this page, or by sending us an email directly at support@revolutionrace.com
For assistance with RevolutionRace products purchased through Amazon, we invite you to use the "Contact Seller" button on your Amazon order page or email us at marketplace@revolutionrace.se for support.